PHYSICIAN CODE OF CONDUCT

Be Patient

Telemedicine is a new experience for many patients. They may ask questions that seem obvious. Please be sensitive to their concerns and work with them to determine the best course of treatment.

Always Explain

Always provide a detailed explanation to a patient whether you find it appropriate to write a prescription or not.

Follow Up

The platform may automatically follow up with patients who receive treatment plans. If additional follow-up is needed, schedule communications or contact Medical Operations.

Document

Always thoroughly document your decisions and rationale for treatment decisions.

Check-In

Physicians with the highest patient satisfaction rates check messages at least once per day.

Verify Identity

ID & Photo Match: Confirm the identity of the patient and ensure uploaded identification matches the patient's submitted photo.Personal Information: Confirm that identifying information matches government-issued identification.

Follow State Protocols

Never provide treatment or medical advice until the required physician-patient relationship has been established.

Treat Oldest Requests First

Patients who have been waiting the longest should generally be reviewed first whenever clinically appropriate.

One at a Time

Each consultation deserves your full attention.

Drug Interactions

Always review medications and potential interactions before making treatment decisions.

When There's Doubt, There Is No Doubt

If anything is unclear, follow up with the patient and seek clarification before issuing treatment.

Pay Attention to Underlying Causes

Mental health is as important as physical health. Follow emergency protocols when appropriate.

Consistently Review Protocols

Review condition-specific physician protocols regularly.

Never Share

Never share account credentials or patient information except as authorized.

Secure PHI

Always use HIPAA-compliant systems and communication channels.

Do No Harm

Patient safety is always the primary priority.

No Self-Referral

Patients obtained through the platform should not be referred to your personal practice for financial gain.

Sound Body & Sound Mind

Do not provide medical care while impaired.

Keep Luma Meds Informed

Promptly notify Medical Operations of disciplinary actions or events affecting your ability to practice.